FAQs
How to place order?
Our website is designed to ensure maximum customer satisfaction. Online shopping through our website is easy, fun, safe and hassle-free. You can follow the below steps incase you find any confusions.
- The products are categorized by groups for easy searching, you can click on your desired product for more information on it.
- If you find the product you have been looking for, you can add the same to your cart.
- Once you have added all required products to your cart you can view the same by clicking on the cart icon on the top right-hand corner of the website.
- Here you can make changes like adding more items or even removing them. If you have any special requirements like gift wrapping the items etc. the same can be mentioned by leaving a comment in the special instructions box.
- Once you have confirmed the order you can choose your mode of payment, to be online or cash on delivery.
- Once the payment details are entered and you have received the confirmation of your order, the rest is on us where we arrange for the shipment of your order.
Are there any delivery charges?
Delivery charges will be inclusive of price.
How can I make payments for my order?
You can choose between the option of online payment and cash on delivery for the payment of your order as per your convenience. Valid UPI IDs, Debit & Credit cards are acceptable for online mode of payment.
What is the return policy for the order I have placed?
All orders once confirmed are non-returnable and non-refundable. Returns are not entertained for reasons that involve color, material of product, change in mind.
We take extreme measures to ensure that what we deliver is what we promise, but if at any unfortunate incident you happen to receive a wrong or damaged product, the same can be returned or replaced as per requirement.
You can follow the following steps to initiate return requests during if you receive a damaged or wrong product:
Initiating Return Request
- Contact us via email (info@taabartoli.com") within 2 days of receiving your order.
- Kindly note to provide us with your order number, image of the product received and a small description of the issue (damaged or wrong product received) in the mail.
- Kindly make sure to keep the original invoices and tags. If you fail to provide the same at the time of pick up, the return will be cancelled.
- We will get back to you with the details of return within 1-2 business days.
The process of the pick-up for the return order will be:
- Pick up is offered to most PIN codes, depending on locality and serviceability of pick-up agents. We will attempt for pick up twice, if even the second attempt was not successful, you will have to ship the product back to us.
- If your PIN code happen to be under the ones where we will not be able assign pick up agents, you will have to self-courier the product back to us, the courier charges will be refunded to you.
Exchange or Refund policy
Once we receive the returned product, out Quality Control team will forgo a quality check on the product and then the refund or exchange will be initiated as per policy given below:
- Refund: After the validation from the Quality Control team, refund of the product will be provided only if there were any manufacturing defects on the product. In such cases the buyer can opt for refund or replacement of the product. Refund is only in case for damaged products.
- Exchange: If we do not find any damage on the returned product, but it was a case of a wrong product being delivered, there will be no refund, but we can offer to exchange/replace the product.
Are the wooden bowls and plates dishwasher safe?
Keep in mind the products are made from high quality wood and is suitable for handwash only and is not dishwasher safe.
Are the products damage prone?
High quality is what keeps our products different from the rest, it ensures a very long life. But at the same time users are reminded the products will not be able to withstand heavy falls, repeated knocks as this can create cracks, and splinters that will make the product unsafe for use.
How can I ensure the product’s long life?
A regular exposure to water can make the wooden bowls and plates scaly and dry that can cause cracking. Hence, it is advised to oil your wooden bowls and plates on a regular basis so that the layers will be saturated keeping it moisturised and a give it a long life.
Keep in mind to remove the silicone ring before drying after wash so that you can be sure the product is dried in full. Being overexposed to water and air for lengthy periods can cause mildew to the bowls and plates much like any other natural product. This article offers free shipping on qualified products, or buy online and pick up in store today at Medical Department.
What is the recommended method of washing and storing the wooden bowls and plates?
You are reminded bamboo and mango wood are naturally antibacterial and microbial and hence warm soapy water is sufficient for washing the products. The wooden plates and bowls are meant for handwash only and are not dishwasher safe.
Keep in mind to remove the silicone ring before drying after wash so that you can be sure the product is dried in full. Being overexposed to water and air for lengthy periods can cause mildew to the bowls and plates much like any other natural product.
Keep in mind to remove the silicone ring before drying after wash so that you can be sure the product is dried in full. Being overexposed to water and air for lengthy periods can cause mildew to the bowls and plates much like any other natural product.
Are the stainless-steel plates and bowls dishwasher safe?
Yes, the stainless-steel products can be handwashed and is also safe to be used in a dishwasher.
Are the baby bibs machine safe?
The baby bibs can be handwashed and is also safe for machine wash, avoid scrubbing the bibs. Keep in mind the bibs are made out of pure cotton, hence please ensure to use mild detergent for washing and kindly avoid using bleaches.
Are the night suits machine safe?
The night suits can be handwashed and is also safe for machine wash, avoid scrubbing the clothes. Keep in mind the night suits are made out of pure cotton, hence please ensure to use mild detergent for washing and kindly avoid using bleaches.
