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FAQs

How to place order?

Our website is designed to ensure maximum customer satisfaction. Online shopping through our website is easy, fun, safe and hassle-free. You can follow the below steps incase you find any confusions.

Are there any delivery charges?

Delivery charges will be inclusive of price.

How can I make payments for my order?

You can choose between the option of online payment and cash on delivery for the payment of your order as per your convenience. Valid UPI IDs, Debit & Credit cards are acceptable for online mode of payment.

What is the return policy for the order I have placed?

All orders once confirmed are non-returnable and non-refundable. Returns are not entertained for reasons that involve color, material of product, change in mind. We take extreme measures to ensure that what we deliver is what we promise, but if at any unfortunate incident you happen to receive a wrong or damaged product, the same can be returned or replaced as per requirement. You can follow the following steps to initiate return requests during if you receive a damaged or wrong product:

Initiating Return Request

The process of the pick-up for the return order will be:

Exchange or Refund policy

Once we receive the returned product, out Quality Control team will forgo a quality check on the product and then the refund or exchange will be initiated as per policy given below:

Are the wooden bowls and plates dishwasher safe?

Keep in mind the products are made from high quality wood and is suitable for handwash only and is not dishwasher safe.

Are the products damage prone?

High quality is what keeps our products different from the rest, it ensures a very long life. But at the same time users are reminded the products will not be able to withstand heavy falls, repeated knocks as this can create cracks, and splinters that will make the product unsafe for use.

How can I ensure the product’s long life?

A regular exposure to water can make the wooden bowls and plates scaly and dry that can cause cracking. Hence, it is advised to oil your wooden bowls and plates on a regular basis so that the layers will be saturated keeping it moisturised and a give it a long life. Keep in mind to remove the silicone ring before drying after wash so that you can be sure the product is dried in full. Being overexposed to water and air for lengthy periods can cause mildew to the bowls and plates much like any other natural product.

What is the recommended method of washing and storing the wooden bowls and plates?

You are reminded bamboo and mango wood are naturally antibacterial and microbial and hence warm soapy water is sufficient for washing the products. The wooden plates and bowls are meant for handwash only and are not dishwasher safe.
Keep in mind to remove the silicone ring before drying after wash so that you can be sure the product is dried in full. Being overexposed to water and air for lengthy periods can cause mildew to the bowls and plates much like any other natural product.

Are the stainless-steel plates and bowls dishwasher safe?

Yes, the stainless-steel products can be handwashed and is also safe to be used in a dishwasher.

Are the baby bibs machine safe?

The baby bibs can be handwashed and is also safe for machine wash, avoid scrubbing the bibs. Keep in mind the bibs are made out of pure cotton, hence please ensure to use mild detergent for washing and kindly avoid using bleaches.

Are the night suits machine safe?

The night suits can be handwashed and is also safe for machine wash, avoid scrubbing the clothes. Keep in mind the night suits are made out of pure cotton, hence please ensure to use mild detergent for washing and kindly avoid using bleaches.
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